Every NPS score is a roadmap to product-market fit. Use raw, honest feedback to fine-tune your product, wow your users, and build the kind of experience people can't stop talking about.
NPS directly measures likelihood to recommend. A score of 9-10 means that person is actively willing to put their reputation on the line to recommend you. That's the foundation of authentic word-of-mouth marketing.
When customers score you 9-10, their comments reveal exactly what made them fall in love with your product. These "wow moments" become your blueprint for creating more promoters and more word-of-mouth opportunities.
Once you know what creates promoters, you can systematically replicate those experiences. Improve onboarding, enhance key features, train support teams. Each improvement increases your NPS and multiplies word-of-mouth growth.
"This is hands down the best project management tool I've ever used. I've already recommended it to my entire network on LinkedIn."
"Finally found a tool that doesn't require a PhD to use. Our whole agency is switching over. I'm telling every founder I mentor about this."
Start measuring what matters. Turn satisfied customers into passionate advocates.