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Perfect for E-commerce

Measure post-purchase satisfaction instantly. Turn happy customers into repeat buyers and brand ambassadors.

The E-commerce Feedback Gap

❌ Missing Signals

  • • Only hear from angry customers
  • • Don't know why customers don't return
  • • Missing opportunities for referrals
  • • No way to measure satisfaction at scale
  • • Hard to identify loyal customers

✅ With NPSpack

  • • Instant post-purchase feedback
  • • Identify potential repeat customers
  • • Find your best brand ambassadors
  • • Measure satisfaction trends over time
  • • Turn silent customers into vocal advocates

Built for E-commerce Success

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Post-Purchase Insights

Capture satisfaction while the experience is fresh. Trigger the widget on order confirmation or delivery to get real-time customer sentiment.

Response Rate
3x higher
Post-purchase timing
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Increase Repeat Purchases

Promoters (9-10 scores) are 5x more likely to buy again. Identify them early and nurture these relationships for higher LTV.

Repeat Purchase Rate
5x higher
From promoters
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Word-of-Mouth Marketing

Your promoters become your marketing team. They'll share on social, recommend to friends, and write positive reviews organically.

Referral Value
25x
More trusted than ads

Perfect Timing for Feedback

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After Delivery

Trigger NPS survey when package is marked as delivered. Capture satisfaction with the entire experience while it's fresh.

Order Confirmation

Show widget immediately after purchase to measure buying experience and set expectations for follow-up.

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7 Days Later

Follow up a week after delivery to measure product satisfaction and likelihood to recommend to others.

Turn Every Purchase into an Opportunity

Start measuring satisfaction and building stronger customer relationships.