Delighted starts at $224 a month and stops the Starter plan at 1,000 responses. NPSpack is $49 once, with no ceiling and no renewal.
Where the two tools genuinely differ, and where they do not.
| Feature | Delighted | NPSpack |
|---|---|---|
| Starting price | $224 a month | $49 one-time |
| Response limits | 1,000 a month on Starter | Unlimited |
| Monthly fees | $224–$449+/mo | None |
| Free tier | Yes 250 responses | Yes |
| Widget customisation | Yes | Yes |
| Multi-channel surveys | Yes | No Web only |
| Advanced integrations | Extensive | Basic |
| Best for | Mid-market and enterprise | Indie makers and small teams |
NPSpack is smaller on purpose. Some of what Delighted charges for is genuinely worth paying for.
For a larger company with complex needs, yes. It does multi-channel surveys, deep integrations and enterprise reporting properly. For indie makers and small teams, the maths stops working long before you use any of that.
Yes, though your history stays behind. Export anything you want to keep, then add your site and paste one script tag — most people are collecting again within five minutes.
No. NPSpack is a web widget that waits for visitors on your own site. If you need NPS in an inbox, Delighted is the better buy — some customers run NPSpack on the site and a plain email tool for follow-ups.
Delighted's Starter plan stops at 1,000 responses a month. NPSpack has no limit on any pack, so a good launch never turns into a bigger invoice.
Want the theory first? Read the complete NPS guide or compare NPSpack and SurveyMonkey.
See whether one script tag covers what you were paying monthly for. No credit card needed.
